Question 1

How does billing and invoicing work?

Accepted Answer

You are billed semi-monthly for the exact time your agent works—down to the minute. Every invoice is accompanied by a transparent, detailed report from our time-tracking software, so you can easily review the precise hours logged each week.

Question 2

Am I locked into a long-term contract?

Accepted Answer

Never! At LumeWorks, we operate on a strictly month-to-month basis. We want you to have total flexibility, allowing you to easily scale your agent's hours up or down to match your brand's unique, evolving needs.

Question 3

What is the minimum hourly commitment?

Accepted Answer

We designed our solutions to support businesses of every size. You can get started with a minimum of just 20 hours per week, making it easy to seamlessly scale up your support as your team continues to grow.

Question 4

Can I customize my agent's working schedule?

Accepted Answer

Absolutely. Your agent's schedule is tailored entirely around your operational needs. Whether you require standard business coverage in PST or EST, international support in UK or AEST time zones, or even dedicated night and weekend shifts, we have you covered.

Question 5

How do you ensure transparency with productivity and tracked hours?

Accepted Answer

We use a trusted time-tracking system to accurately monitor your team member’s active hours. Agents clock in and out daily, and the system automatically pauses their time if they are inactive for 10 minutes or more, ensuring you only pay for productive work. For an added layer of quality control, your Team Lead audits and verifies all logged hours before any invoice is sent.

Simplified Pricing.

No Contracts. Month to Month

Frequently Asked Questions

How does billing and invoicing work?

Am I locked into a long-term contract?

What is the minimum hourly commitment?

Can I customize my agent's working schedule?

How do you ensure transparency with productivity and tracked hours?